Solvis Co., Ltd. (hereinafter referred to as "the Company") is committed to appropriately protecting customers' personal information and has established the following Privacy Policy (hereinafter referred to as "this Policy") regarding its handling.

We consider it our social responsibility to appropriately protect all personal information we hold and safeguard it from internal and external threats. Therefore, we have established the following basic policy. All of our officers and employees understand and abide by this policy.

1. Basic Policy

• Our company complies with laws and regulations concerning the handling of personal information, national guidelines, and other laws and regulations.

• Our company has established a management system for protecting personal information, and we will ensure that our company regulations are communicated to our officers and employees, and we will strive to ensure their strict adherence, maintenance, and continuous improvement.

• Our company acquires personal information through lawful and fair means in our business operations and employment activities, specifies and clearly indicates the purpose of its use as much as possible, and uses it only to the extent necessary to achieve that purpose. We also take measures to ensure this.

• We will not disclose or provide the personal information you provide to us to any third party except with your consent or for a legitimate reason.

• Our company strives to keep personal information accurate and up-to-date, and to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information. Furthermore, if any security issues are identified, we will promptly identify the cause and take corrective action.

• Our company has established a contact point for inquiries regarding personal information on our website, and we will respond sincerely and promptly to inquiries and requests for disclosure of personal information from individuals.

2. Types of personal information collected

Our company may collect the following personal information:

• full name

• email address

• address

• telephone number

• Credit card information

• Other information you provide when using our services

• IP address and cookie information

3. Purpose of Use of Personal Information

Our company will use the personal information we collect for the following purposes.

• Provision and operation of our various services

• User support and inquiry handling.

• Marketing activities (announcing new products and services, providing campaign information, etc.)

• Performing duties for contract fulfillment

• Fulfillment of obligations based on laws and regulations

• Data analysis for service improvement

• Prevention of fraudulent activity and enhanced security

4. Provision of personal information to third parties

Except as required by law, we will not provide your personal information to third parties.

However, when we outsource part of our operations or provide services jointly with partner companies, we may provide personal information to the extent necessary. In such cases, we will enter into appropriate contracts with the outsourcing company and partner companies and obligate them to handle personal information appropriately.

5. Management and retention period of personal information

Our company properly manages our customers' personal information, stores it for the period necessary for business operations, and then disposes of or deletes it in an appropriate manner.

6. User Rights

Customers have the following rights against our company:

• Request for disclosure of personal information

• Request for correction, addition, or deletion of personal information

• Request to stop the use, deletion, or provision of personal information to third parties

• Request for explanation of the purpose of use of personal information

• Opt-out settings for cookie usage

If you wish to make any of these requests, please contact us at "8. Contact Us".

7. Security measures

To properly protect our customers' personal information, we have taken the following measures:

• Information transmission and reception via SSL encrypted communication

• Restrictions on access to personal information

• Measures to prevent unauthorized access from external sources

• Implementation of personal information protection training for employees

• Strengthening security audits and risk management

8. Contact Information

For inquiries or requests regarding the handling of personal information, please contact the following office.

Solvis Co., Ltd.
info@sorubis.co.jp
3rd Floor, Sato Building, 2-17-5 Taishido, Setagaya-ku, Tokyo 154-0004, Japan

9. Changes to the Privacy Policy

The contents of this policy may be changed without notice due to revisions of laws and regulations or changes in our company's policies. The latest version will be published on our website, etc.

Establishment date: February 7, 2025

Last revised: February 7, 2025